Know when the application needs attention
Monitoring stays scoped to the one named application, not a general watch over your systems.
After launch · Delta Care
Keep important software moving after launch.
Ongoing software care for accepted Connected Systems, Operational Web Systems and equivalent substantial Root Delta builds that pass their agreed activation checks.
Software care for the named application, not managed IT support.
Delta Care
- for
- accepted, activated larger Root Delta builds
- focus
- monitoring, triage and planned improvements
Why Delta Care
Keep the system useful as the work changes.
Important software needs a clear route for practical issues and sensible improvements after it is in use.
Turn issues into practical next steps
Triage sorts each issue into act now, wait, or scope as separate work.
Keep improvements planned
Improvements are agreed within the service scope; anything larger is quoted separately.
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How it works
A simple route from signal to decision.
The named system and service scope are confirmed first, then the work stays focused on the software itself.
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01
Name the system
Root Delta checks that the accepted build and named application fit the service, completes the agreed activation checks and records the named system in the written care terms.
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02
Monitor and triage
Root Delta reviews the agreed application signals and helps identify the practical next step when something needs attention.
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03
Plan improvements
Useful changes are discussed and agreed within the service scope. Larger work is quoted separately.
What’s included
Software care with clear edges.
Delta Care is deliberately about the named application and the improvements agreed for it.
Application monitoring
Monitoring of the named application within the agreed service scope.
Practical triage
Review and prioritisation of software issues that need attention.
Planned improvements
Agreed software improvements that fit the named service scope.
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Price
One clear monthly price per named system.
The written care terms confirm the accepted build, named application, activation checks and scope before the service starts.
After launch
Delta Care
£700 net per named system, per month
£840 including VAT at 20% per named system, per month
Monthly monitoring of the named application, practical triage when something needs attention, and planned software improvements agreed within the service scope.
Eligibility: an accepted Connected System, Operational Web System or equivalent substantial Root Delta build, once the named system passes its agreed activation checks. Automation Quick Wins are not eligible. Software another supplier built starts with a paid Delta Steward assessment.
Later larger work, expansion or replacement is considered under a separate written agreement and quote.
Formal eligibility starts only once the named system passes its agreed activation checks and written care terms are in place. This keeps the monthly service tied to a system Root Delta can properly identify and support.
Get started
Ask about Delta Care for your system.
Say which accepted system needs ongoing software care and why. We reply within two UK working days with times for a free 15-minute call.
Questions
Questions about Delta Care.
What does Delta Care cover?
It covers monitoring of the named application, practical triage when something needs attention and planned software improvements agreed within the service. The written care terms confirm the system and scope.
Which systems qualify?
Delta Care is for an accepted Connected System, Operational Web System or equivalent substantial Root Delta build. The named system must pass its agreed activation checks and be recorded in written care terms before the service starts.
How quickly does an issue get looked at?
For an activated Delta Care service, Root Delta acknowledges and begins initial triage within two UK working days during UK business hours when a sufficiently detailed request or alert reaches the agreed channel. This is not a fix, restoration or resolution commitment, and emergency, on-call and out-of-hours work is not included.
Is this general IT support?
No. It is software-only application care. It does not include general IT support, hosting or infrastructure management, backup management, security operations, emergency response or a fixed-time repair or resolution promise.
What happens when you need a larger change?
A larger feature, expansion or replacement is considered separately. Root Delta agrees its scope, timing and price in a written agreement and quote before work starts.
How does the monthly service start?
Start with a short conversation about the system and what needs attention. Root Delta then checks eligibility, names the application and confirms the service scope in writing before you decide.