Know when the application needs attention
Monitoring keeps the named application under review, so useful signals are easier to spot.
Delta Care · software aftercare
Keep important software moving after launch.
Ongoing software care for accepted Connected Systems, Operational Web Systems and equivalent substantial Root Delta builds that pass their agreed activation checks.
Software care for the named application, not managed IT support.
Delta Care
- for
- accepted, activated larger Root Delta builds
- focus
- monitoring, triage and planned improvements
01 · Why
Keep the system useful as the work changes.
Important software needs a clear route for practical issues and sensible improvements after it is in use.
Turn issues into practical next steps
Practical triage helps decide what needs action, what can wait and what should be scoped separately.
Keep improvements planned
Small, agreed software improvements can be considered in the context of the system and the work it supports.
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02 · How
A simple route from signal to decision.
The named system and service scope are confirmed first, then the work stays focused on the software itself.
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01
Name the system
We check that the accepted build and named application fit the service, complete the agreed activation checks and record the named system in the written care terms.
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02
Monitor and triage
We review the agreed application signals and help identify the practical next step when something needs attention.
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03
Plan improvements
Useful changes are discussed and agreed within the service scope. Larger work is quoted separately.
03 · What
Software care with clear edges.
Delta Care is deliberately about the named application and the improvements agreed for it.
Application monitoring
Monitoring of the named application within the agreed service scope.
Practical triage
Review and prioritisation of software issues that need attention.
Planned improvements
Agreed software improvements that fit the named service scope.
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This is not general IT support, infrastructure or hosting management, backup management, security operations, emergency response or a promise of a fixed repair time or outcome.
04 · Price
One clear monthly price per named system.
The written care terms confirm the accepted build, named application, activation checks and scope before the service starts.
Delta Care, aftercare for eligible Root Delta-built software
Delta Care
£700 net per named system, per month
£840 including VAT at 20% per named system, per month
Eligibility: Available only for an accepted Connected System, Operational Web System or equivalent substantial Root Delta build. The named system must pass its agreed activation checks before Delta Care starts. Automation Quick Wins are not eligible.
Delta Care is for accepted larger systems that Root Delta built and that have passed their agreed activation checks. If another supplier built the software, start with a paid Delta Steward assessment.
Software-only care for the named application, not managed IT support.
Later larger work, expansion or replacement is considered under a separate written agreement and quote.
Formal eligibility starts only once the named system passes its agreed activation checks and written care terms are in place. This keeps the monthly service tied to a system we can properly identify and support.
05 · Get started
See whether your system qualifies.
Tell us what the software does, who relies on it and what needs attention. We can then check whether Delta Care is the right route. We reply within two UK working days with times for a free 15-minute call.
06 · Questions
Questions about Delta Care?
A few direct answers before you decide whether to get in touch.
What does Delta Care cover?
It covers monitoring of the named application, practical triage when something needs attention and planned software improvements agreed within the service. The written care terms confirm the system and scope.
Which systems qualify?
Delta Care is for an accepted Connected System, Operational Web System or equivalent substantial Root Delta build. The named system must pass its agreed activation checks and be recorded in written care terms before the service starts. Automation Quick Wins do not qualify.
How quickly do you look at an issue?
For an activated Delta Care service, we acknowledge and begin initial triage within two UK working days during UK business hours when a sufficiently detailed request or alert reaches the agreed channel. This is not a fix, restoration or resolution commitment, and emergency, on-call and out-of-hours work is not included.
Is this general IT support?
No. It is software-only application care. It does not include general IT support, hosting or infrastructure management, backup management, security operations, emergency response or a fixed-time repair or resolution promise.
What happens when we need a larger change?
A larger feature, expansion or replacement is considered separately. We agree its scope, timing and price in a written agreement and quote before work starts.
How do we start the monthly service?
Start with a short conversation about the system and what needs attention. We then check eligibility, name the application and confirm the service scope in writing before you decide.